One bet Terms & Conditions – Platform Rules and Guidelines for Malaysia

This Terms & Conditions document ("Terms") governs your use of the online betting and casino platform known as one bet, accessible at onebet-play.net ("Platform"). This Platform is owned and operated by One Bet Malaysia.

By registering an account, making any deposit, or using any service offered on the Platform, you hereby confirm that you have read, understood, and agreed to be bound by with all provisions set out in these Terms, together with our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and refrain from registering an account with one bet.

To register and use the one bet platform, you must meet all of the following eligibility requirements at all times:

• Must be at least 18 years on the date of registration.
• A valid Malaysian citizen or resident, or a person legally permitted under the laws of your jurisdiction to use online betting services.
• Have full legal capacity to enter into a binding agreement.
• Is not on any active self-exclusion list or gambling restriction programme.
• Has never been suspended or banned from the one bet platform previously.

During registration, you are required to provide accurate, complete, and up-to-date information. Required details include your full name, an active Malaysian phone number, date of birth, and a valid email address. one bet reserves the right to request identity verification documents at any time for KYC (Know Your Customer) compliance purposes.

Each individual is permitted to register and hold only one (1) active account only at one bet. Holding more than one account – whether under a different name, email address, phone number, or device – is a breach of these Terms and may result in:

• Suspension or closure of all associated accounts.
• Cancellation of all bonuses, promotions, and winnings obtained through those accounts.
• Forfeiture of account balance as a penalty.

You are solely responsible for keeping your username and password confidential your account. one bet shall not be held liable for any loss or damage arising from unauthorised access to your account due to your own negligence. If you suspect your account has been compromised, contact our support team immediately at support@onebet-play.net.

Your account is strictly for personal use only. You may not transfer, sell, or allow any other person to use your account. You are fully responsible for all activity that takes place under your account.

One bet supports the following Malaysian payment channels for deposits and withdrawals:

All transactions are conducted in Malaysian Ringgit (MYR). Below are the deposit and withdrawal guidelines:

Withdrawals will only be processed to the same payment method used for the original deposit, or to a bank account registered in the account holder's name. one bet reserves the right to request identity verification before approving any withdrawal, particularly for amounts exceeding RM5,000.

One Bet offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. All bonuses are subject to the following terms and conditions:

• Rollover Requirement: All bonuses are subject to rollover requirements that must be met before any withdrawal is permitted. The applicable rollover rate will be stated in the terms of each promotion.
• Validity Period: Every bonus has a specified validity period. Bonuses that are not used within the stipulated timeframe will expire and cannot be reinstated.
• One Bonus at a Time: Unless otherwise stated, only one active bonus is permitted at any given time.
• Prohibition on Bonus Abuse: Any attempt to abuse the bonus system — including opening multiple accounts or combining bets to artificially minimise risk — is strictly prohibited.
• one bet's Discretion: One Bet reserves the right to cancel, modify, or withdraw any bonus at any time for reasons it deems appropriate.

Example: A RM100 welcome bonus on a minimum first deposit of RM20 carries a 10x rollover requirement. This means you must place bets totalling RM1,000 (RM100 × 10) before the bonus balance can be withdrawn as cash.

The one bet Sports Betting section covers football (Malaysia Super League, EPL, La Liga, Champions League), badminton, e-sports (Mobile Legends MPL MY, DOTA 2, CS2, Valorant, Free Fire), and a range of other sports. General betting rules are as follows:

• All bets are final once confirmed. No cancellations or amendments are permitted after a bet has been confirmed, except in specific circumstances such as an obvious error in the odds.
• Live (in-play) betting is subject to time limits for placing bets. Odds may change or markets may close at any point while a match is in progress.
• If a match is postponed and not played within 24 hours of the original scheduled time, all bets will be voided and stakes fully refunded.
• One bet reserves the right to limit or decline bets from any player for risk management reasons, without being obligated to provide an explanation.
• Parlay (accumulator) bets are only valid if all selections on the ticket are from different matches. Any voided selection within a parlay will be settled at odds of 1.00.

The one bet casino platform offers slots, Live Casino (baccarat, blackjack, roulette, dragon tiger), table games, and arcade games. All games use a Random Number Generator (RNG) independently audited by a third party. General casino rules are as follows:

• The rules and RTP rates for each game are set by the respective game providers and may vary depending on the game version.
• In the event of a technical disruption during an active game, one bet will attempt to restore the session to its last known state. If restoration is not possible, the bet will be returned to the player.
• Winnings from free spins awarded without a deposit are subject to a maximum withdrawal limit as specified in the relevant promotion terms.
• One bet reserves the right to restrict access to any casino games based on geographic location or licensing requirements.

Live Casino games are operated by real human dealers in real time. Game outcomes are final and may not be contested unless there is clear, verifiable evidence of a technical error.

Users of the one bet platform are strictly prohibited from doing the following:

• Using bots, automated scripts, or any unauthorised technology to gain an unfair advantage in any game or bet.
• Opening or operating more than one account with one bet.
• Using another person's account or allowing someone else to use your account.
• Engaging in any form of money laundering or suspicious financial activity through the one bet platform.
• Abusing the bonus or promotions system in any way.
• Threatening, harassing, or engaging in inappropriate conduct towards staff or other players.
• Spreading false or misleading information about one bet on any platform or channel.
• Attempting to access restricted areas of the platform or obtaining other users' data without authorisation.

Violation of any of the above prohibitions may result in immediate action, including account suspension, cancellation of winnings, and rejection of withdrawal requests. One Bet reserves the right to report suspected activities to the relevant authorities.

Closure by Player: You may close your one bet account at any time by contacting our customer support team. Before closure, please ensure all balances have been withdrawn, as any remaining balance may be unrecoverable once the account is closed.

Closure by one bet: one bet reserves the right to suspend or close your account without prior notice if:

• You have breached any provision of these Terms.
• You provided false information during registration or the KYC process.
• Your account is linked to fraudulent activity or money laundering.
• There is abuse of the bonus or promotions system.
• There is a legal or regulatory compliance requirement.

In the event of a for-cause closure, one bet reserves the right to withhold the account balance while an investigation is conducted. Should the investigation find no wrongdoing, the balance will be returned within 14 business days.

One Bet shall not be liable for any loss, damage, or liability (including direct, indirect, incidental, or consequential loss) arising from:

• Use of or inability to use the Platform due to technical disruptions, system maintenance, or circumstances beyond our control.
• Loss or corruption of data due to system failure or cyberattack.
• Valid betting or game outcomes that did not go in your favour.
• Errors or inaccuracies in information displayed on the Platform that are not within our direct control.
• Unauthorised access to your account resulting from your own negligence.

One Bet's total maximum liability to you in any circumstance shall not exceed the amount you deposited in the 30 days preceding the claim.

One bet is committed to protecting your privacy and personal data. The collection, use, and disclosure of your personal information is governed by our separate Privacy Policy. In summary, the key data protection principles at one bet are:

• Your personal data is collected solely for legitimate purposes related to the provision of our services.
• Your data will not be sold or shared with third parties for marketing purposes without your consent.
• All data is stored with industry-standard 256-bit SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data by contacting us.
• One Bet complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

For more information on how we handle your data, please refer to Privacy Policy us.

One Bet believes that betting should always remain an enjoyable form of entertainment, not a source of financial or emotional stress. We provide a range of responsible gaming tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Loss Limit: Set a maximum loss limit to prevent unintended overspending.
• Session Time Limit: Set a maximum duration for your daily gaming sessions.
• Self-Exclusion: Exclude yourself from the platform for a period of your choosing – from 24 hours to permanently.
• Reality Check: Receive periodic reminders about the time spent and amount wagered.

If you feel that your betting activity is beginning to have a negative impact on your daily life, we encourage you to use these tools or contact us directly. For more information, visit the Responsible Gaming us.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be resolved through the following procedure:

1. Direct Resolution: Contact the one bet customer support team at support@onebet-play.net. We are committed to resolving all complaints within 5 business days.
2. Internal Review: If a direct resolution is unsatisfactory, the matter will be referred to one bet's management for further review within 14 business days.
3. Regulatory Authority: If the internal resolution remains unsatisfactory, you have the right to refer the matter to the licensing authority that issued one bet's licence.

By using the one bet platform, you agree that any legal proceedings relating to these Terms shall be handled under the jurisdiction of Malaysian courts.